Service availability

Service visibility,
stated clearly.

Review the platform surfaces covered by status reporting and use the correct support path when an automated public metric is not yet available.

Automated public uptime telemetry is not connected yet.

If you are experiencing a failure, check more than one route, record the time and affected mailbox or endpoint, then contact support. Do not include passwords or API keys.

01

Web application

Marketing pages, account access and the customer workspace.

02

Webmail

Mailbox reading, composing, folders, contacts, notes and calendar.

03

Email delivery

Inbound and outbound mailbox transport plus application sending.

04

Developer API

Authenticated sending, templates, verification and usage accounting.

05

Billing

Plan checkout, subscription renewal and workspace entitlement.

Report an account issue

Use authenticated support for mailbox, domain, billing or delivery problems that require private workspace context.

Open support

Check expected behavior

The documentation explains domain verification, mailbox access, API errors, billing and subscription state.

Read documentation