Product and general questions
Plans, product fit, partnerships and questions that do not require private account access.
info@hihemax.comSend the question
to the place that
can answer it.
Choose the route based on whether your request is public product information, private account support, developer integration or responsible security disclosure.
Existing workspace support
Domain, mailbox, billing or delivery problems connected to an existing account.
support@hihemax.comDeveloper help
API contracts, integration questions, request IDs and safe technical diagnostics.
developer@hihemax.comSecurity disclosure
Privately report a suspected vulnerability without publishing exploitation details.
security@hihemax.comInclude context, not credentials.
Include
Affected route or product area; timestamp and timezone; expected and actual result; safe error code or request ID; steps already tried.
Never include
Workspace or mailbox passwords; raw API keys; Paystack secrets or card data; Appwrite or mail-server credentials; private message contents unless specifically required.